Tub Matrimony – Refund Policy

 1. Registration Fee

The one-time registration fee is non-refundable under any circumstance.

This fee covers profile activation, basic verification, and support services.

 2. Membership Fee

Once the membership/subscription is activated after payment, it is non-refundable, even if the user chooses to discontinue the service before the validity period ends.

3. Incorrect or Duplicate Payments

In case of a mistaken or duplicate payment, the user must raise a request within 3 working days by providing valid proof of the transaction.

After verification, eligible refunds (if any) will be processed accordingly.

4. VIP Matchmaking Services

Payments made for premium or manual matchmaking services are subject to service agreements.

Partial refunds will be considered only if the committed service is not delivered due to genuine internal reasons.

5. Refund Processing Time

Approved refund requests will be processed within 7 to 14 working days, directly to the user’s original payment method or bank account.

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Customer Support for Refunds:

If you have questions regarding refunds:

Email: support@tubmatrimony.com

Phone: 7418808255

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 Note:

Tub Matrimony will not be liable for third-party payment gateways or any offline payments made without receipt.

This policy is subject to periodic revisions based on company guidelines.

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