FAQ page
Frequently Asked Questions (FAQ)
1. What is Tub Matrimony?
Tub Matrimony is a trusted matchmaking platform dedicated to helping individuals find the right life partner based on compatibility, culture, values, and preferences.
2. Is registration free?
Yes, basic registration is completely free. You can create your profile, browse matches, and show interest. Premium features are available with paid membership.
3. How do I create a profile?
You can sign up using your email or phone number. Fill in your personal details, upload a photo, and verify your account to start getting matches.
4. What verification do you provide?
We offer photo verification, ID proof verification, address verification, and horoscope matching to ensure genuine profiles.
5. Is my information safe?
Absolutely. Your privacy is our top priority. Personal details are only shared with consent, and we follow strict data protection policies.
6. Can I search profiles based on community and preferences?
Yes, our advanced filters let you search by community, religion, location, education, profession, and more.
7. How do I contact another member?
You can express interest and if the other member accepts, you can chat via our in-app messenger or request a phone/video call (based on membership plan).
8. Do you offer offline matchmaking?
Yes, for VIP users, we provide dedicated relationship managers and arrange offline meet-ups as per your convenience.
9. Can divorced or remarriage-seeking individuals join?
Yes, Tub Matrimony welcomes profiles of divorced, widowed, or second marriage-seeking individuals with full dignity and support.
10. How do I report a fake or suspicious profile?
You can click on "Report" on any profile or contact our support team directly. We take swift action against misuse.
11. What is your refund policy?
Refunds are subject to our terms and conditions. If you believe you're eligible, please contact our support team with your membership details.